Since these are fresh plants, returns are not accepted. However, we will take thorough fresh-keeping measures and do our utmost to ensure the plants arrive safely.
After receiving the packages, please open the box as soon as possible to check the health of the plants. Minor damage to the leaves or small broken branches of the plants are considered normal. If there is severe damage, or the plants are rotten or dead, please take photos immediately and inform our online customer service, or contact our official WhatsApp, Facebook, etc. We will actively resolve the issue for you.
Minor damage to the leaves or small broken branches of the plants are considered normal.
If there is severe damage, or the plants are rotten or dead, please take photos immediately and inform our online customer service, or contact our official WhatsApp, Facebook, etc. We will actively resolve the issue for you.
No returns on live plants
We offer partial refunds or replacement with better plants in your next shipment.